Privacy Policy

Effective Date: October 2, 2025

At Pacific Tile Works Inc, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, sign up for our newsletter, place an order, make a reservation, or apply for employment.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, date of birth (for offers), and information submitted through contact, reservation, or employment forms.
Order & Reservation Data: Details provided when placing online orders or booking tables.
Employment Information: Resumes, work history, and application details.
Website Usage Data: IP address, device type, browser type, pages visited, and cookies (for analytics and performance).

2. How We Use Your Information

We use your information to:
Provide services such as reservations, orders, promotions, and customer support.

Send newsletters and special offers (only if you opt in).
Improve website performance, design, and user experience.
Process and review employment applications.
Comply with applicable legal obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only with:

Service providers (e.g., email platforms, payment processors, analytics tools) who assist us in running our website and business operations.
Legal authorities when required by law or to protect our business, employees, or customers.

4. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.

5. Your Privacy Rights

For California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and share.
Request deletion of your personal information, subject to certain legal exceptions.
Opt-out of the sale or sharing of personal information (we do not sell your data).
Non-discrimination for exercising your privacy rights.

You may exercise your rights by contacting us at (949) 690-3920 | pacific.tileworksinc@gmail.com.

For EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Restrict processing of your data in certain circumstances.
Data portability — receive a copy of your personal data in a portable format.
Object to the processing of your data for marketing or other purposes.

We process your personal data based on legitimate interests, contract necessity, or your consent (e.g., newsletter sign-up).
If we transfer your data outside the EU/UK (e.g., to the U.S.), we implement appropriate safeguards in line with GDPR requirements.
You may exercise your rights by contacting us at (949) 690-3920 | pacific.tileworksinc@gmail.com. If you believe your rights have been violated, you may lodge a complaint with your local Data Protection Authority.

6. Data Security

We use appropriate technical and organizational measures to protect your personal information. However, no online transmission or storage method is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Pacific Tile Works Inc
[Insert Address]
(949) 690-3920
pacific.tileworksinc@gmail.com